Privacy Policy

DW Admin Co
ABN 26 517 854 380
Website: www.dwadminco.com

1. Introduction

DW Admin Co ("we", "our", "us") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose and store personal information in the course of providing virtual administration, bookkeeping and business support services.

2. The Information We Collect

We may collect personal information including:

  • Full name

  • Business name

  • Contact details (email, phone, address)

  • ABN and business registration details

  • Financial and billing information

  • Identification details where required for compliance purposes

  • Property and client data (when acting on behalf of real estate agencies or businesses)

  • Any information voluntarily submitted via our website contact form

  • Communication records (emails, phone correspondence)

Where we provide bookkeeping or administrative services, we may also access financial data necessary to perform agreed services.

We only collect information that is reasonably necessary for our business activities.

3. How We Collect Personal Information

We collect information:

  • Directly from you via email, phone, or website contact form

  • Through onboarding documentation or service agreements

  • Via secure third-party platforms such as Xero

  • When you provide access to systems for us to perform contracted services

We may also collect limited website usage data through cookies and analytics tools.

4. Website Cookies & Analytics

Our website may use cookies and basic analytics tools to:

  • Understand website traffic and performance

  • Improve user experience

  • Monitor general engagement

Cookies do not typically identify individuals personally. You may disable cookies in your browser settings.

5. How We Use Personal Information

We use personal information to:

  • Provide agreed administrative and bookkeeping services

  • Manage client relationships

  • Issue invoices and process payments

  • Communicate regarding services

  • Maintain internal business records

  • Comply with legal and regulatory obligations

We do not sell or rent personal information to third parties.

6. Disclosure of Personal Information

We may disclose personal information:

  • To subcontractors engaged by DW Admin Co (including contractors located in Australia or overseas) where necessary to perform agreed services

  • To professional advisers such as accountants or legal advisers

  • To software providers such as Xero where required for service delivery

  • Where required by law

All subcontractors are engaged under confidentiality obligations and are only provided access to information necessary to complete assigned tasks.

7. Overseas Disclosure

While DW Admin Co is based in Western Australia, we may occasionally work remotely or engage subcontractors located overseas.

Where personal information is disclosed outside Australia, we take reasonable steps to ensure the recipient handles the information in accordance with Australian privacy standards.

8. Data Storage & Security

We store information securely using:

  • Google Drive (cloud-based storage)

  • Xero (secure accounting platform)

  • Password-protected systems and secure devices

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Access to client data is restricted to authorised personnel only.

9. Access & Correction

You may request access to personal information we hold about you.

If you believe information is inaccurate or outdated, you may request correction.

Requests can be made via email to:
danielle@dwadminco.com

We will respond within a reasonable timeframe.

10. Retention of Information

We retain personal information for as long as required to:

  • Provide services

  • Meet legal and tax obligations

  • Resolve disputes

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

11. Complaints

If you believe we have breached your privacy rights, please contact us in writing at:

danielle@dwadminco.com

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or business practices.

The most current version will always be available on our website.

Effective Date: 13/02/2026